FAQ’s

“Where is Segway on Q located?”

Shop 5, 93 Beach St, next to Crowne Plaza. There should be someone there between 9am – 7pm most days. Segway on Q share this site with Japanese booking centre Qbook and Omega Car Rentals, so even when the Segway crew may be busy and away from the shop, the Qbook staff will still be there to field your enquiries and take bookings. A team member of Segway on Q should always be available to take your calls too from 8am – 8pm daily.

When booking you have the option for pick up from shop or to meet us at the starting point, the One Mile Powerhouse Car Park. It has free all day parking. 2 minutes drive from town at the end of Lake Esplanade you come to a roundabout with 3 major exits and a dirt road exit. This exit has a sign to indicate the One Mile Powerhouse. In Google maps enter; ‘Ben Lomond Track Trailhead’. Please let us know your preference when booking.

 

 

“What are the age, height and weight restrictions?”

Segway on Q has not set any specific age restriction but generally it’s recommended for ages 10+. The handlebars are telescopic to cater for different heights. Bodyweight plays the most important role as this is what controls the vehicle. Riders should be between 35 – 120kgs (77 – 265lbs). If slightly outside this range please visit/call/email us to check suitability. 

“How many customers can you take on a tour”

Normal trip capacity is for up to 8 customers. Segway on Q has a council limited group capacity of 10 including guides. For larger groups we typically have 2 guides, therefore our standard capacity is for 8 customers on a tour.

For groups of 9 to 11 people, we can accommodate you all at more or less the same time, just usually not together. Occassionally, we take a group of 9 together but only if we are satisfied they are manageable with 1 guide. This may only be known during the training process. If you have 9 in your group then you can request us for a special capacity change for a one-off trip. During training the guide will decide if you can stay together or whether a second guide is required which will require your group to be split into 2 groups. The faster learners will go ahead with 1 guide while a second guide will stay with those that need to little more time. The guide will need to select the groups based on ability.

There is another option where you can pick your groups and this one caters for up to 11 customers. By seperating the starting time by 30mins we can take up to 11 people at more or less at the same time, just not together. We’d split your group into 2 groups of up to 6 people in one and up to 5 people in the other. We can run a 2hr Queenstown Tour followed by another Queenstown Tour 30mins later or the Queenstown Tour followed by a 1hr Bay Ride 30mins later. If this is of interest please get in touch as we need to manually adjust our online capacity levels to cater for your booking.

“When should I book?”

If you have a preference which trip you take and when you go, you should definitely book in advance. It’s good to take your Segway tour early in your stay in Queenstown as it’s a great way to get familiar with the town and it allows some time for rescheduling if the weather isn’t great. We have a 24hr cancellation policy so you can still get a refund (less $5 admin fee) if your circumstances change up until that period. We often accept rescheduling within that period too if needed, at our discretion.

Central Otago is the driest region of New Zealand but our tours typically proceed in light or occasional rain.  To make the experience more comfortable we have jackets and gloves for those that need them.  In the event of heavy or continuous rain, or if you’re just concerned about the conditions, please call us an hour before your booking time to discuss options.

 

“Is it environmentally friendly?”

Sure is! The Segway PT operates with electric motors which are emission free. The motors are powered by rechargeable batteries which last for several years. The energy to charge these batteries is sourced from hydro-electric power. Hydropower is fuelled by water, so it’s a clean fuel source that won’t pollute the air like power plants that burn fossil fuels, such as coal or natural gas.

Imagine if anyone travelling solo for a journey for a few kilometres around towns and cities used Segways or electric bikes or scooters instead of their 1 tonne (+/-) motor vehicle. Think of the reduction in congestion and pollution. At Segway on Q we like to think we are introducing a more sustainable choice of travel and having a lot of fun at the same time.

“How does it work?”

The eco-friendly Segway Personal Transporter (PT) uses technology called “Dynamic Stabilization” to maintain its balance and move forward and backward.  A series of five gyroscopes and a system of microprocessors along with two electric motors are constantly working to balance the rider. The Segway quickly feels like an extension of your body making it easy for you to remain confident, comfortable and in control.

“How fast can it go?”

We start on the beginner’s speed which is limited to 9kmph but progress from there as confidence builds. The open speed setting can see you riding at up to 20kmph. That’s sprinting pace!

“How far can a Segway go?”

Up to 39km depending on the weight and riding style of the rider and terrain. Climbing hills reduces the range, but going down actually recharges the Li-Ion batteries.

“Who invented the Segway?”

It’s the brainchild of American inventor Dean Kamen who holds hundreds of patents for many inventions and technologies. He lives on his own island, flies his own helicopter to work each day and raised more than US$100 million to develop the Segway. It took nine years from conception to going on sale in March 2003. The company Segway Inc is based in New Hampshire, USA, where it has its own manufacturing plant.

“Where can it be used?”

The Segway moves safely and easily with, amongst and around people. It can turn on the spot and can safely transverse concrete, grass, sand and snow. See our facebook post from August 2011 for testing our snow tyres in 10cm of Queenstown powder or the June 2013 post on the ice rink.

“How do they handle the hills?”

Watch Segway on Q proprietor, Kevin Hey, climb the world’s steepest street.