FAQ’s

“Where is Segway on Q located?”

After operating a shop in town for 4 years, Segway on Q has moved it’s base back home.  We are asking all guests to meet at our starting point; The One Mile Powerhouse Car Park.  A 1 min drive or 10 min walk from town at the end of Lake Esplanade you come to a roundabout with 3 major exits and a dirt road exit. The dirt road exit has a sign to indicate the One Mile Powerhouse.  Go up the road into the car park area to meet your guide. In Google maps enter; ‘Ben Lomond Track Trailhead’ 

 

 

“What are the age, height and weight restrictions?”

Segway on Q has not set any specific age restriction but generally it’s recommended for ages 10+. The handlebars are telescopic to cater for different heights. Body weight plays the most important role as this is what controls the vehicle. Riders should be between 35 – 120kgs (77 – 265lbs). If slightly outside this range please call/email us to check suitability. 

“What safety steps are Segway on Q taking in regards to Covid19?”

To start with we’re asking customers to meet us at the starting point which limits close contact. We have hand sanitiser on arrival and the QR code for contact tracing on our van, plus we’ll collect your email address.  We recommend you bring your own gloves to keep your hands warm and limit contact. A Segway tour is generally a well spaced out activity too making it a safe option.

“How many customers can you take on a tour”

Normal trip capacity is for up to 8 customers.

“When should I book?”

While we’re not so busy due to Covid19 we may have limited availability due to other reasons. Any notice you can give us to make sure we’ve got a guide available, would be appreciated. You are still welcome to try to book last minute and we’ll certainly try to accommodate you if we can. 

We have a 24hr cancellation policy so you can still get a refund (less $5 admin fee) if your circumstances change up until that period. We often accept rescheduling within that period too if needed, at our discretion. In the event of wet weather, please call us an hour before your booking. If conditions are unpleasant we can reschedule or if necessary, cancel and refund your booking. We have some gloves and light jackets available if needed too.

“Is it environmentally friendly?”

Sure is! The Segway PT operates with electric motors which are emission free. The motors are powered by rechargeable batteries which last for several years. The energy to charge these batteries is sourced from hydro-electric power. Hydropower is fuelled by water, so it’s a clean fuel source that won’t pollute the air like power plants that burn fossil fuels, such as coal or natural gas.

Imagine if anyone travelling solo for a journey for a few kilometres around towns and cities used Segways or electric bikes or scooters instead of their 1 tonne (+/-) motor vehicle. Think of the reduction in congestion and pollution. At Segway on Q we like to think we are introducing a more sustainable choice of travel and having a lot of fun at the same time.

“How does it work?”

The eco-friendly Segway Personal Transporter (PT) uses Smart Motion technology to maintain its balance and move forward and backward.  A series of five gyroscopes and a system of microprocessors along with two electric motors are constantly working to balance the rider. The Segway quickly feels like an extension of your body making it easy for you to remain confident, comfortable and in control.

“How fast can it go?”

We start on the beginner’s speed which is limited to 9kmph but progress from there as confidence builds. The open speed setting can see you riding at up to 20kmph. That’s sprinting pace!

“How far can a Segway go?”

Up to 39km depending on the weight and riding style of the rider and terrain. Climbing hills reduces the range, but going down actually recharges the Li-Ion batteries.

“Who invented the Segway?”

It’s the brainchild of American inventor Dean Kamen who holds hundreds of patents for many inventions and technologies. He lives on his own island, flies his own helicopter to work each day and raised more than US$100 million to develop the Segway. It took nine years from conception to going on sale in March 2003. The company Segway Inc is based in New Hampshire, USA, where it has its own manufacturing plant.

“Where can it be used?”

The Segway moves safely and easily with, amongst and around people. It can turn on the spot and can safely transverse concrete, grass, sand and snow. See our facebook post from August 2011 for testing our snow tyres in 10cm of Queenstown powder or the June 2013 post on the ice rink.

“How do they handle the hills?”

Watch Segway on Q proprietor, Kevin Hey, climb the world’s steepest street.